Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your information.
Data Protection
Bank-grade encryption for all personal data
Transparency
Clear information about data usage
Your Control
Manage your privacy preferences
Personal Information
When you create an account, we collect:
- Name, email address, and phone number
- Government-issued ID for verification
- Address and date of birth
- Financial information for payment processing
Usage Information
We automatically collect:
- IP address and device information
- Browser type and operating system
- Trading activity and transaction history
- Log files and analytics data
We use your information to:
- Provide and maintain our trading services
- Verify your identity and comply with regulations
- Process transactions and manage your account
- Detect and prevent fraud and security threats
- Improve our services and user experience
- Send important notifications and updates
- Provide customer support
We may share your information with:
Service Providers
Third-party companies that help us operate our platform, such as payment processors and identity verification services.
Legal Requirements
Government agencies and regulators when required by law or to comply with legal processes.
Business Transfers
In connection with mergers, acquisitions, or sale of assets, subject to confidentiality agreements.
We never sell your personal information to third parties.
We implement comprehensive security measures to protect your information:
Technical Safeguards
- AES-256 encryption
- TLS 1.3 for data transmission
- Multi-factor authentication
- Regular security audits
Operational Safeguards
- Access controls and monitoring
- Employee background checks
- Incident response procedures
- Data backup and recovery
Depending on your location, you may have the following rights:
- Access: Request a copy of your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Receive your data in a portable format
- Restriction: Limit how we process your information
- Objection: Object to certain types of processing
To exercise these rights, please contact us at privacy@extrade.com.
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Provide personalized content and features
- Detect and prevent fraud
You can control cookie settings through your browser preferences. For more information, see our Cookie Policy.
We retain your information for as long as necessary to:
- Provide our services to you
- Comply with legal and regulatory requirements
- Resolve disputes and enforce agreements
- Prevent fraud and abuse
When information is no longer needed, we securely delete or anonymize it according to our data retention schedule.
ExTrade operates globally, and your information may be transferred to and processed in countries other than your own. We ensure adequate protection through:
- Standard contractual clauses
- Adequacy decisions by relevant authorities
- Certification schemes and codes of conduct
- Binding corporate rules
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.
We encourage you to review this policy periodically to stay informed about how we protect your information.
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Email: privacy@extrade.com
Address: ExTrade Inc., Privacy Officer, 123 Trading Street, New York, NY 10001